Security
You trust us with your students' data. Here's exactly how we protect it.
We've gathered here what you need to know before you decide. If anything else is on your mind, we're happy to talk it through with your legal or technical team too.
Get in touchAccess logLive
- James, consultant
Sent the contract for signature
- You
Switched off support access
- Tom, consultant
Viewed health information (has permission)
- Support team
Signed in for 60 minutes with view-only rights
- Sarah, accounts
Viewed Jessica M.'s payment plan
Entries are examples.
Who did what, and when? It is all on record.
- Change history
- Access to sensitive data
- Signed documents
- Support access
Common security questions.
Can another agency see my data?- No. Each agency's data is kept separate at database level.
Who on my team can see what?- You decide. Permissions are enforced on the server and important changes are logged.
Can the support team see my data?- Only for a limited time and with view-only rights. You see the access straight away and can switch it off whenever you like.
Do you store card details?- No. The system is designed so that card details never reach us.
How is sensitive information such as health data protected?- It can only be opened with a separate permission, and every view is logged.
How are consent texts stored?- Cookie and communication consents are kept on record, together with the versions of the consent texts and their retention periods.
What if a student asks for their data to be deleted?- You can export all of the student's data and delete it permanently.
How do I know who signed?- For every handwritten signature, the signer, the date and the document are recorded.
We're here for your security questions.
We can talk them through with your legal or technical team.
